Frequently Asked Questions
2 How do you select and screen your Companions?
3 How do you select and screen your Companions?
4 Must I commit to a minimum term of care?
5 Can I meet my Companions in advance?
6 What if my Companion is sick?
7 How quickly can I get services?
8 What are my payment options?
9 Are your caregivers employees of NPS or independent contractors?
1. Why should I choose NPS?
NPS was started by a Nurse Practicioner to meet the communities need to care for individuals needing assistance, monitoring and assesment. NPS is a privately owned corporation providing companion services to clients in a variety of living situations. Trained Companions are Non-Nursing personnel that provide hygiene assistance, meal preparation, light housekeeping and social stimulation for the client.
2. How do you select and screen your caregivers?
Our caregivers' backgrounds are carefully scrutinized. We thoroughly check their employment and personal references, and conduct a criminal background search. All Companions are fingerprinted. Potential caregivers are interviewed and trained by a Nurse Practicioner. Throughout this process, all the information we acquire is used to make the best possible match between the older adult and caregiver.
3. Is NPS insured?
Absolutely. For our client's protection and peace of mind, our caregivers are bonded and covered by workers' compensation insurance. We also carry general and professional liability insurance coverage.
4. Must I commit to a minimum term of care?
We have a four-hour service minimum, which can be scheduled one time a day, week, or month. There is no commitment to a minimum term.
5. Can I meet my caregiver in advance?
Yes, you may meet your caregiver(s) in advance and decide who meets your unique needs.
6. What if my caregiver is sick?
At NPS, we take our commitment to caring for your loved one seriously. If your caregiver is sick and you desire a substitute caregiver, we will provide one.
7. How quickly can I get services?
The more notice we have, the more time it allows us to find a good match for your loved one. In the event of an emergency, we can find you a qualified caregiver within 24 hours of our Nurse Practicioner assesment.
8. What are my payment options?
We accept private payments by check or cashier’s check. We can also help you with Long Term Care (LTC) insurance which often covers our services.
9. Are your caregivers employees of NPS or independent contractors?
Our caregivers are employees, not independent contractors. NPS pays all required state and federal taxes as well as employer Social Security taxes.